Privacy Policy

Welcome to SevaSetu24. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website, mobile application, and home service platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use SevaSetu24 services.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide efficient and reliable services, we may collect different types of information from users, customers, and service professionals.

Personal Information

When you register, book a service, or contact us, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Residential Address
  • City and State
  • Service Location Details
  • Profile Information

Payment Information

When making payments through our platform, payment details may be processed by secure third-party payment providers. We do not store complete debit card, credit card, or banking information on our servers.

Device Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • App Version
  • Usage Data
  • Cookies and Tracking Information

2. How We Use Your Information

The information we collect is used to improve our services and provide a better user experience.

We may use your information to:

  • Process service bookings
  • Connect customers with service professionals
  • Verify user accounts
  • Provide customer support
  • Send booking confirmations and updates
  • Improve website and app performance
  • Analyze service trends and customer preferences
  • Prevent fraud and unauthorized activities
  • Comply with legal requirements

We only collect information necessary to provide our services effectively.

3. Service Professional Information

For quality assurance and customer safety, SevaSetu24 may collect additional information from service providers, including:

  • Identity Verification Documents
  • Address Proof
  • Professional Certifications
  • Background Verification Records
  • Service Experience Details

This information helps maintain trust and ensure a safe environment for customers.

4. Cookies and Tracking Technologies

SevaSetu24 uses cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Maintain login sessions
  • Analyze website traffic
  • Improve platform performance
  • Personalize content and services

Users can modify browser settings to disable cookies; however, certain website features may not function properly.

5. Sharing of Information

We respect your privacy and do not sell personal information to third parties.

Information may be shared only in the following circumstances:

Service Delivery

To fulfill service requests, customer information may be shared with verified service professionals assigned to the booking.

Legal Requirements

We may disclose information when required by law, government authorities, court orders, or legal proceedings.

Business Operations

Trusted third-party vendors may assist with:

  • Payment Processing
  • Cloud Hosting
  • Analytics Services
  • Customer Support
  • Communication Services

These partners are required to maintain confidentiality and use data only for authorized purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information from:

  • Unauthorized Access
  • Data Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

SevaSetu24 retains personal information only for as long as necessary to:

  • Provide services
  • Maintain business records
  • Resolve disputes
  • Comply with legal obligations
  • Enforce agreements and policies

After the retention period expires, information may be securely deleted or anonymized.

8. User Rights

Depending on applicable laws, users may have the right to:

  • Access personal information
  • Update inaccurate information
  • Request correction of data
  • Request deletion of personal information
  • Withdraw consent where applicable
  • Opt out of promotional communications

To exercise these rights, users may contact our support team.

9. Third-Party Links

Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

10. Children’s Privacy

SevaSetu24 services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate consent, we will take steps to remove such information promptly.

11. Marketing Communications

We may send users:

  • Service Updates
  • Promotional Offers
  • Booking Notifications
  • Account Alerts
  • Customer Support Messages

Users can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

12. Changes to This Privacy Policy

SevaSetu24 reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on our website or application.

Users are encouraged to review this page periodically to stay informed about how we protect their information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

SevaSetu24
Customer Support Team
Email: support.sevasetu24@gmail.com
Phone: +91 9467489264
Website: www.sevasetu24.in